RETURNS
Ideally we want you to love what you ordered but if something isn't right we're here to help.
- Return window: You may return unworn, unused items within 7 days of delivery for a refund or exchange.
- Condition: Items must be in original condition with tags/packaging intact.
- How to start a return: Email us at info@umbershades.com with your order number and reason for return, and we'll walk you through the next steps.
- Refund timing: Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.
- Shipping costs: Original shipping fees are non-refundable, and return shipping is the customer's responsibility unless the item arrived damaged or incorrect.
If you have any questions at all about your shipment? Email us at anytime.